We encourage you to direct all service requests, inquiries, or concerns regarding building/property maintenance to our Maintenance Ticketing System. This single contact system was designed with the tenant in mind to simplify and expedite response to tenant requests. You can access the Maintenance Ticketing System on our website under the heading Maintenance then pressing “Maintenance Login” from the drop down list.This includes quick response times to service requests and maintaining open communication with our tenants to apprise them of any necessary details. Our goal is to respond to your needs within 24 hours. If we are not able to complete your service request within a 24 hour period we will provide you with an estimated date and time of completion. Our Management team would be happy to assist you during business hours. Business hours are 8 a.m. to 5 p.m., Monday to Friday, holidays excluded.
Authorized individuals include Leasee or any Leasee’s designated manager. The initial user name and password are generated from the landlords contact information listed for your property. An email maybe requested by the Leasee to resend the login information for your company.Back To Top
Commercial leases typically require that tenants maintain the leased premises in good condition and repair. Typically, once the landlord turns possession of the premises over to the tenant, the tenant is responsible for all repairs and maintenance work inside the leased premises. Tenants are free to hire the contractor of their choice for such repairs, as long as the contractor is fully licensed and insured, and is qualified to perform the repairs. Alternatively, you may contact your property manager, who may be able to send a contractor on your behalf, and will bill you for the expense once the work has been completed. If maintenance is required please use the Maintenance Ticket System. This is available to authorized individuals in your organization by clicking the “Maintenance Login” under the heading “Maintenance” of our website.Back To Top
If you are dissatisfied with any aspect of our operations, please contact our Management Supervisor
at 416.265.5055. We welcome the opportunity to improve our service.Back To Top
Tenants are invited to review the work orders we have generated for your company.
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Any maintenance related item, such as:
Lights burnt out.
Temperature too hot/too cold.
Special request cleaning.
Washroom supply replenishment.
Many service requests are included as part of normal rent, but some requests may be chargeable to the tenant. In these cases, tenant authorization is required in advance of the work commencing.
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